At Paws & Claws, we are committed to providing you with the highest quality digital products to support your pet’s health and well-being. We understand that sometimes you may need to request a refund or return a product, and we want to make this process as straightforward as possible.
Digital Products:
- Refund Eligibility: Due to the nature of digital products, all sales are generally considered final. However, we understand that there may be exceptional circumstances.
- Refund Requests: If you encounter any issues with your purchase, such as technical difficulties accessing the product or if the product does not meet your expectations, please contact us within 14 days of purchase. Our team will work with you to resolve the issue and may offer a refund on a case-by-case basis.
- Non-Refundable Products: Products that have been successfully downloaded or accessed are generally non-refundable, unless they are found to be defective or not as described.
Refund Process:
- Contact Us: To request a refund, please contact our customer support team with your order number and a description of the issue.
- Review: Our team will review your request and respond within 5 business days. We may ask for additional information to better understand the issue.
- Approval: If your refund is approved, it will be processed within 7-10 business days. The refund will be credited to the original payment method used for the purchase.
Exchanges:
- Digital Product Exchanges: At this time, we do not offer exchanges for digital products. If you encounter an issue with your product, please follow the refund request process.
Customer Satisfaction: Your satisfaction is important to us. If you have any questions or concerns about your purchase, please reach out to our customer support team. We are here to help and will do our best to ensure you have a positive experience with Paws & Claws.